Members: Save time using these answers to frequently asked questions about this website.
BNI Connect Login
Q. How do I get a website login?
A. When a new member’s application is received from the chapter and processed by the regional office the new member receives an email with a BNI Connect login. If you have not received the email or the link does not work, go to the BNI Connect login page and select the link “New to BNI Connect? Register Now” and enter the email (which was used on your application) and captcha code. You will immediately be sent an email containing instructions on creating your BNI Connect account. You may also contact your AD for more assistance. Include your name, your chapter name, and your email address.
Q. I’m a new member, how do I get a login so I can register for Member Success Program (MSP)?
A. New members usually receive an email with a link to setup their website login within a week of being inducted. If you don't see it in your "Inbox" it might be in your spam folder. If you have been a member less than a week and are ready to register for MSP go to the calendar, find the event you want to register for, then click the "Non-Member" registration button.
Q. My login link doesn’t work. How do I setup my login?
A. If your BNI Connect link doesn’t work go to the BNI Connect login page and select the link “New to BNI Connect? Register Now”. You will immediately be sent an email containing instructions on creating your BNI Connect account. If you use the link and you are already registered the system will advise you to use the “Forgot Password or Username” link on the BNI Connect login page. You may also request a new link by contact your chapter AD. A new link will be emailed to you. Include your name and chapter name. The three most common reasons a link doesn’t work: 1). The login setup link expires after it is clicked once (whether or not a login was not setup). 2). If a new link is issued any previous links will no longer work. 3). If the login was setup the link will not work (and is not needed, since the purpose of the link is to setup a login).
Q. How do I login if I forgot my user name and password?
A. Click the "BNI Connect" button at the upper right of this website then click the “Forgot Password or Username?”link on the BNI Connect login page. Enter your email address and captcha code and then select “Find Me”. The system will search for you, and if found display your memorable question. Answer the question and enter the captcha code and click “Submit”. If you can’t remember the answer to your memorable question select “Email My Answer”which will provide you the correct answer to the question. When you provide to correct answer to the memorable question you will be taken to a page which allow you to enter a new password. You may also change your username.
You may also routinely update your password in your account settings as follows: Login > My Account > User Profile (profile icon) > Change Password > Enter the Current Password > Enter New Password > Confirm New Password > Submit.
Q. The “Forgot Password” tool is giving me an error message when I enter my e-mail address.
A. If your email address is not recognized it’s usually because either your login has not yet been setup or the email address in your BNI profile is different from the email address you entered in the “Forgot Password or Username?”field.
Q. My login won’t work - what’s wrong?
A. If your membership status is something other than “active” your login will not work until your membership status is “active” again. Common causes: annual membership dues are late or a member is in process transferring to another chapter.
Member Profile Page
Q. Why are my phone number and email address missing from my profile page?
A. For privacy reasons, member phone numbers and email addresses do not display on their profile page until the member updates their account settings. (Login > My Account > Account Settings). Update your account settings to enable visitors to the public site to contact you. If you update the settings to allow visitors to email you a "Send Email” button will appear on your public profile. Your email address will not be revealed on the public site. BNI members who are logged into BNI Connect will be able to view your email address if you enable this in your Account Settings.
Q. I updated my account settings; why isn’t my phone number displaying on my profile?
A. The “Contact Details” tab (telephone icon) of your member profile allows you to individually select the items which are visible on your BNI regional website. Make sure you select “Show on Website” for each item you want displayed and insure you select which address (Main, Billing or None) to display. You MUST select “Update” button at the base of the page to save the changes!
Q. How do I update my contact information?
A. Login then click My Account then click the Contact Details button. Click Submit to save changes.
Q. I’d like complete my profile. What information can I add and where?
A. Add your photo, business description, search words, website address, social networking links, bio, and much more. Login, click My Account, then update the following pages: Main Profile, User Profile, Contact Details, Account Settings, and Bio. The Bio page contains several sections. Data in all sections is viewable by BNI members who login to BNI Connect. The only information on the Bio page that is viewable on your public profile page is the TOPS section. Also, in the top navigation click Network the Photo Gallery to upload photos of your work. These photos are viewable by other BNI members who login to BNI Connect.
More Information on Using the BNINW.com Site
Q. How do I get a PALMS report, chapter roster, or visitors report?
A. Login, click the “Reports” button, the select the desired report.
Q. Where do I get a bio sheet?
A. In the “Downloads” section. Login. A quick link to the Downloads section is in the middle of the page (click “more”) or click Tools in the top navigation, then Documents.
Q. Using the “Find a Member” search tool, I searched by my city and I was not listed on the results page. Can you fix that?
A. You can update your profile to fix this. Login > My Account > Contact Details (telephone icon). Scroll down to the Address and Billing sections. If the city name is absent - enter it. If the city name is displaying in the Address 2 field delete it from that field and enter it in the City field.
Q. How do we get our chapter speakers listed on our chapter website?
A. Your secretary/treasurer is able to enter speakers on the website. The speakers she enters display on the Chapter home page.
Q. I emailed my chapter using the Connections tool but not everyone got it - what happened?
A. Email sent from the site will be delivered to a member BNI Connect inbox unless the member updates their account settings. (Login > My Account > Account Settings).
For a variety of helpful tips and videos that will save you time and and help you to get more from your BNI website visit http://support.bniconnect.com/forums/20374787-general. Note: some of these tips are for specific leadership roles and BNI Administrators; just scan the list for the topics of interest to you.